## Hello again.

## I’m Elif — trainer, strategist, and your friendly neighborhood Dynamics 365 doctor. I don’t just treat the symptoms of bad adoption… I help cure them.

# Your Dynamics 365 Doctor

With years of experience guiding teams through the sometimes dizzying world of Dynamics 365, I specialize in delivering training that actually sticks — no long lectures, no bland slide decks, and definitely no snooze-button content. Just practical, personalized, and sometimes even fun learning that gets people up and running with confidence.

At D365 Training Clinic, I help businesses stop chasing quick fixes and start building real skills. Whether you’re launching a new implementation or just trying to get users to stop emailing Excel spreadsheets, I’m here with a prescription that fits.

## Experience

## aka Clinical Practice

After spending over a decade making house calls as a Dynamics 365 consultant, I scrubbed in and launched **Item by Item** in 2017. My diagnosis? Most training was too generic, too rushed, and left users flatlining. So I prescribed a new remedy: [**user-centric Dynamics 365 training**](/content/site-root.html), delivered item by item — with empathy, precision, and a touch of bedside humor.

These aren’t just numbers — they’re symptoms relieved, teams revived, and Dynamics 365 users walking tall.

- 5,000+ Learners
- 90+ Customers
- 12 Countries
- 16 Industries

## Qualifications

## aka Doctor Credentials

Because when you’re diagnosing D365 dysfunctions, you want someone with more than just a thermometer and good vibes.

- Microsoft Certified Trainer (MCT)
- Microsoft Most Valuable Professional (MVP)
- Certified Technical Trainer (CTT+)
- 2025 Diversity Ally of the Year - Digital Revolution Awards
- 2024 Community Superhero Award Recipient - Dynamics User Group
- 2023 Legend Award Recipient - Dynamics Communities
- Board Member of TechFluent
- Local Meetup Leader - Dynamics User Group
- Planning Committee Member - Dynamics Communities NA Summit